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Terms & Conditions

Terms and Conditions

Last updated: 3 October 2026

These terms apply to everyone who creates an account on SMMPE or places an order here. By doing either, you accept them in full - so please read them before your first order, and again from time to time, because they can change.

1. What SMMPE offers

SMMPE sells social media marketing (SMM) services - for example followers, likes, views, comments and subscribers - to help your profiles and posts gain visibility. Our services add the quantity you order; they do not guarantee that the new followers or viewers will interact with you, buy from you or bring any particular result for your account or business. We do not promise that every delivered account has a profile photo, a bio or its own posts.

2. Your account

  • Give correct details (name, email and WhatsApp number) and keep them up to date.
  • You must be at least 18 years old, or use SMMPE with the permission of a parent or guardian.
  • Keep your password and API key secret. Everything done from your account is your responsibility.
  • We may suspend or close an account that breaks these terms, tries to cheat the system or harms other customers.

3. Before you order

  • Make sure the account or post is public, and keep it public until the order (and any refill) is complete.
  • Double-check the link. Orders sent to a wrong, misspelled or private link cannot be refunded once they have started.
  • On Instagram, turn off “Flag for Review” before ordering, otherwise delivery can stop or fail.
  • Take a screenshot of your current count. It helps us check refill and refund requests quickly.
  • Read the service description first: minimum and maximum quantity, start time, speed and whether refill is included.

4. Placing and running orders

  • Orders start automatically. Once an order has started it cannot be edited, and it can be cancelled only where the service shows a Cancel option.
  • Do not place an order for the same link on SMMPE and on another panel (or twice on SMMPE) at the same time - the counts get mixed up and those orders cannot be refunded or refilled.
  • Do not change your username, delete the post or make the account private while an order or its refill period is running.
  • Mass orders and API orders follow exactly the same rules.

5. Start and delivery time

The start and average times shown on the website come from recent orders and are estimates, not promises. Delivery can slow down or pause when a social network changes its systems; we will keep working on the order, and anything that cannot be delivered is handled as described in section 7.

6. Refills

  • Only services marked with refill (for example “30 days refill”) are refilled, and only during that period, counted from the order date.
  • A refill covers drops in the quantity we delivered for that order. Some services refill only part of a drop - the service description says so.
  • No refill is possible if the username has changed, the post or account was deleted or made private, or the same link was also ordered elsewhere.
  • Request refills from your Orders page. Services without refill are not refilled.

7. Cancellations and refunds

  • If an order cannot be delivered, is cancelled or is only partly delivered, the amount for what was not delivered is returned to your SMMPE balance automatically.
  • Money you have added is kept as balance for orders on SMMPE. It is not paid back to your bank, card, UPI or wallet, except where the law requires it.
  • Orders to wrong or private links, and orders mixed with another panel, do not qualify for a refund.

8. Payments, deposits and bonus

  • Balance is added after your payment is verified. A transaction ID that is wrong, already used or not ours is rejected.
  • A deposit bonus, when offered, is given only on eligible top-ups under the rule shown on the Add Funds page. Bonus balance can be used for orders only.
  • Do not open a dispute or chargeback for a payment that was added to your balance. If you do, we may suspend the account and reverse deliveries made with that money.
  • Using stolen or unauthorised cards, accounts or UPI IDs ends the account permanently.

9. Prices

Prices can change at any time - for example when our own suppliers change theirs. The price shown when you place an order is the price you pay for that order.

10. API and resellers

API access is for your own panel or tools. Keep your API key private; you are responsible for every order placed with it. We may limit or switch off API access that is abused or overloads the system.

11. What you may not promote

Do not use SMMPE for content that is illegal, sexual or nude, hateful, violent, harassing, a scam or misleading, that infringes someone else’s rights, or that breaks the rules of the social network it is posted on. We may refuse or stop such orders without a refund.

12. Social networks

SMMPE is not part of, or endorsed by, Instagram, Facebook, YouTube, X (Twitter), Telegram or any other social network. They can remove followers, likes or views, hide content or restrict accounts at any time. We are not responsible for such actions, including account suspension or post removal. You use our services at your own risk and must follow each network’s own terms.

13. Limitation of liability

We are not responsible for indirect losses such as lost income, lost followers from other sources or damage to reputation. For any order, our total responsibility is limited to the amount you paid for that order.

14. Privacy

We collect only what we need to run your account and your orders: your name, email, WhatsApp number, the links you order for and your payment references. We use it for your orders and to contact you about them, keep it on secured servers and never sell it. To close your account and remove your details, open a support ticket.

15. Support

For questions, refills or problems, open a ticket from your account. Include the order ID and, where useful, your screenshot.

16. Changes to these terms

We may update these terms. The date at the top shows the latest version, and using SMMPE after a change means you accept it.

17. Contact

You can reach the SMMPE team at any time through the support tickets in your account.